Terms & Conditions
Under these terms and conditions, Synchro refers to Synchro SRL and the Customer refers to the individual or organization placing an order for goods or services offered by Synchro.
1. Prices
Until further notice, the quoted prices are valid for 30 days, do NOT include VAT, and are quoted in various currencies depending on the country of origin of each product. Due to RON fluctuations, our local prices are quoted in EUR. The final invoiced price is calculated in RON at the NBR rate on the billing day + 2%.
2. Orders
Placing an order with Synchro indicates automatic acceptance of these terms and conditions.
3. Delivery
A delivery fee will be applied to all orders using the carrier nominated by Synchro. The agreed shipping company is Urgent Curier. If the Customer nominates a carrier, delivery is deemed to have taken place upon the carrier nominated by the Customer being notified that goods are available for collection. In cases where goods are to be picked up from Synchro by the Customer, delivery is deemed to have occurred when the Customer is notified that goods are available for collection.
4. Payment Terms
Our standard payment terms are strictly payment in advance, unless otherwise specified, or where the Customer has a credit line with Synchro. Otherwise, payment is expected in the bank account indicated on the proforma invoice before delivery of products or services.
Payment statements will be dispatched by mail to support the account reconciliation process for prompt payment. Synchro reserves the right to suspend shipments to any Customer whose bank account is overdue.
5. Complaints
Other than complaints for goods not delivered, incorrect shipments, and shipments not in accordance with the order — which must be reported to Synchro within seven (7) days of the shipping date — the goods are deemed to be in full conformity with the order and the Customer shall be responsible for and obligated to pay for them.
Written notices must include: (a) invoice number, (b) invoice date, and (c) reason for the complaint.
6. Returns
Goods ordered and shipped may only be returned after Synchro has granted written permission, and any credit resulting from warranty repair/replacement will be determined upon inspection. Goods returned for credit may be subject to a restocking fee of thirty (30) percent of the sale price.
Except for warranty claims, returns will not be accepted for any reason after sixty (60) days from the shipping date.
7. Delayed Shipment
Synchro undertakes to make every effort to ensure goods are delivered within the stated shipping timeframe. Orders for goods not delivered within the stated timeframe may only be cancelled by the Customer upon giving Synchro seven (7) days written notice of intent to cancel, provided the goods have not been dispatched during those seven days.
8. Backorders
All out-of-stock goods will be automatically placed on backorder unless the Customer requests otherwise at the time of ordering.
9. Overdue Accounts
Synchro may charge the Customer reasonable costs including bank fees for dishonoured cheques, debt collection agency fees, legal fees, or other financial costs incurred in the process of collecting overdue payments.
10. Transfer of Ownership
Until the Customer has paid in full for goods ordered, the legal and equitable title to those goods remains with Synchro, and the Customer is merely a custodian and fiduciary owner. Synchro may, upon reasonable notice, require the Customer to return any goods that constitute Synchro's property.
11. Warranty
The warranty for supplied goods and work performed is limited to the repair or replacement of goods due to material and workmanship defects for a period of twelve (12) months from the date of delivery. Warranty does not extend to batteries. Metrological and/or calibration certificates are non-transferable if goods are replaced.
The warranty does not cover repair or replacement in case of:
- Misuse, negligence, or modification in any form by the Customer, their agents, employees, or third parties;
- Failure by the Customer to follow any instructions or informational materials provided with the goods regarding storage, installation, handling, or maintenance.
12. Limitation of Liability
Synchro shall not be liable for any loss or damage resulting or alleged to have resulted from delayed shipment, malfunction, or interruption of any products or services offered.
13. Repairs
Goods returned for repair must be accompanied by a complete report listing the errors found and the work required. No action will be taken until the Customer provides Synchro with an official purchase order or written authorization to commence repairs.
14. Installation and Commissioning
Installation and commissioning work will not commence without the Customer providing an official purchase order or authorization to proceed. Any costs arising from delays and additional materials required due to site conditions not clearly communicated to Synchro at the time of inspection or evaluation shall be borne by the Customer.
15. Compliance Requirements
Any requirements for registration in ERP systems, databases, etc. must be communicated by the Customer separately, before placing the order. These requirements raise Synchro's operational costs and it is not equitable for other customers to bear them. If requirements are not clarified before and come after the order, they will be invoiced at cost, with a minimum of one hour.
16. Amendments to Terms and Conditions
Amendments to these terms of trade shall not become effective unless set out in writing and signed by an authorized officer of Synchro SRL.